Accounts Receivable Associate

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations. 

Under direct supervision, contacts customers to obtain payment status and maintains accounts receivable records.

Essential Duties and Responsibilities:

• Contacts customers to secure payment on accounts; escalates issues to Specialists
• Follows department collections timeline making sure balances are paid within terms
• Prepares collection documentation for referral to collection agency
• Researches and resolves customer inquiries regarding invoice payments, charge backs, returned checks, disputes and reconciliations including customer refunds
• Researches and resolves customer accounts, including but not limited to: clearing invoices in SAP; reviewing and evaluating credit limits, placing accounts on cash on delivery and writing off invoices
• Researches and resolves SAP blocked accounts
• Evaluates credit history to determine credit limit increase adjustments
• Updates and maintains customer’s accounts
• Prepares and manages accounts receivable documentation, including records, spreadsheets, and reports.
• Assists employees, vendors or customers by answering questions related to accounts, procedures and services
• Consistently delivers accurate, high-quality work while providing exceptional customer service and adhering to deadlines
• Other duties as assigned

Qualifications:

• This position requires a minimum of one year customer services experience.
• Accounts receivable or collections experience is preferred.
• Experience with SAP or other accounting related software is required.
• This position also requires excellent communication, interpersonal and customer service skills.
• Must demonstrate strong attention to detail.
• Ability to develop professional relationships with cross functional teams.
• Intermediate level computer experience, including skills with Microsoft Word and Excel, is necessary.
• The ability to work successfully independently and within a team is necessary.
• In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
• Treating others with respect and upholding Company values are key attributes.

Educational Requirements

• This position requires a high school diploma or GED.
• Additional college level accounting, finance or math classes are beneficial.

Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

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