Application Administrator I - MicroStrategy in Scottsdale, AZ at Discount Tire Corporate Careers

Date Posted: 1/14/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Region:
  • Experience:
    Not Specified
  • Date Posted:
    1/14/2022

Job Description

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations. 

Under direct supervision, the Application Administrator I – MicroStrategy performs basic application, database, email and web duties, including but not limited to, system installs, patches, software installation, configuration, upgrades, and security for the MicroStrategy environment.

Essential Duties & Responsibilities:

  • Perform Application Administration for Discount Tire's AWS hosted MicroStrategy environment according to team best practices.
  • Evaluate and deploy MicroStrategy software packages to stage and production environments
  • Participate in the configuration and maintenance of user access.
  • Perform basic patch testing, deployment and maintenance activities
  • Perform basic disaster recovery testing for applications
  • Troubleshoot basic problems to define and resolve MicroStrategy system, application and/or customer issues
  • Manage assigned environment, recommends modifications to address issues with performance or security
  • Monitor system activity and recommends parameter tuning
  • Provide basic technical assistance to services and operations teams
  • Provide input to created documentation for internal support teams
  • Stay current on the latest industry technologies, trends and strategies
  • Assist employees, vendors or other customers by answering questions related to application procedures and services
  • Complete work in a timely and accurate manner while providing exceptional customer service
  • Other duties as assigned

 

Job Requirements

Qualifications:

  • Knowledge of MicroStrategy package deployment including knowledge of deployment package objects
  • Experience in general administration of production and development MicroStrategy environments
  • Experience supporting AWS MySQL RDS and Redshift databases
  • Knowledge building and supporting Linux servers hosted at AWS
  • Knowledge of support for custom MicroStrategy mobile applications
  • Familiarity with Chef based DevOps server configurations at AWS
  • Familiarity with CI/CD pipeline based software deployment using Jenkins
  • Experience managing S3 buckets at AWS potentially using CLI
  • This position requires a minimum of two years of MicroStrategy application server experience
  • General knowledge of the following: server operating systems, server topologies, server hardware, and security is required.
  • Working knowledge of Microsoft Office, including skills with Word and Excel are necessary
  • Basic understanding of network components and function is required
  • Retail (IT) experience preferred
  • Ability to meet established service levels, availability, performance, data privacy, and security guidelines is necessary
  • This position requires good verbal and written communication skills.
  • The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.
  • Ability to work independently and in a team is vital.
  • Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
  • Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
  • In addition, organizational and problem solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
  • Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.

 

Education:

This position requires a high school diploma or GED.  Associate degree in Computer Information Systems is preferred.

 

Work Days:

Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary.

 

Work Hours:

Normal work hours are 6:00 a.m. to 5:00 p.m. Occasional overtime (more than forty hours per week) may be necessary.