eBusiness Technician in Phoenix, AZ at Discount Tire

Date Posted: 8/28/2020

Job Snapshot

  • Employee Type:
    Part-Time
  • Location:
    Phoenix, AZ
  • Region:
  • Experience:
    Not Specified
  • Date Posted:
    8/28/2020

Job Description

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations. 

Under immediate guidance, an eBusiness Tech will help to process and finalize orders that were placed independently by customers online.Our contact center, located in North Phoenix, facilitates interactions with customers through both inbound calls, e-mails, and web orders. If you are a hardworking and self-motivated individual that values relationships, this is the career for you! Discount Tire Direct combines outstanding earning potential and great benefits with a fun and exciting workplace.

NO AUTOMOTIVE EXPERIENCE REQUIRED! WE PAY YOU WHILE WE TRAIN YOU!

 

Essential Duties and Responsibilities:

  • Reviews orders for product requirements such as sizing, fitment, and safety standards. Also, ensures product orders align with industry and company safety standards.
  • Identifies and marks orders that cannot be filled due to fitment, fraud, inventory, and any other issue preventing the order from being completed. Informs customer electronically and escalates order exceptions to eBusiness Team for follow up and resolution.
  • Verifies product inventory status such as product availability, stock level, location, and stock replenishment schedule.
  • Support the Discount Tire Direct Sales team by assisting with drop ship orders, special orders, and processing orders.
  • Finalizes orders with proper distribution center and determines best method of product delivery for the customer, including, but not limited to, special orders, split shipments, and drop shipments.
  • Processes credit card, PayPal, and Synchrony Bank Discount Tire Credit Card payments for online orders. Notifies customers electronically if payment is declined and/or escalates to eBusiness Apprentice for resolution.

Job Requirements

Qualifications:

  • Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
  • Basic level computer experience, including skills in Microsoft Word and Excel, are necessary.
  • The ability to work successfully both independently and within a team is necessary.
  • The ability to work efficiently under pressure, accurately, meet deadlines, present a professional demeanor and work well independently is essential.
  • In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
  • Maintaining confidentiality, treating others with respect, and upholding company values are key attributes.

 

Educational Requirements:

This position requires a high school diploma or GED equivalent.

 

Pay and Compensation:

Discount Tire Direct offers competitive pay, great benefits, and unique perks. Part time positions start at $12.25 per hour.