Network Operations Analyst I in Scottsdale, AZ at Discount Tire Corporate Careers

Date Posted: 4/11/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Region:
  • Experience:
    Not Specified
  • Date Posted:
    4/11/2021

Job Description

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations. 

 

Under direct supervision, the Network Operations Analyst I sets up, configures, monitors, and supports network services and infrastructure.

 

Essential Duties and Responsibilities:

  • Research, diagnose and resolve Tier II network, circuit, telephony issues.
  • Perform tracking and management of network events to resolution.
  • Install, configure, support and maintain network service devices, telecommunications and LAN/WAN hardware and software.
  • Troubleshoot basic network access issues and implements network security policies and procedures.
  • Assist employees, vendors or other customers by answering questions related to network operations procedures and services.
  • Complete work in a timely and accurate manner while providing exceptional customer service.
  • Conduct training and creates documentation for Service Desk and other support teams on new network hardware or services being rolled out to the enterprise.
  • Follow Incident Management Procedures and assist with Customer Communication for High Priority issues affecting the enterprise.
  • Work with vendors to escalate trouble tickets, determine Root Cause for outages and chronic issues.
  • Other duties as assigned.

Job Requirements

Qualifications:

  • This position requires a minimum of one-year network operations experience.
  • Proven knowledge of three or more of the following systems is necessary: network operating systems, network topologies, network hardware, computer operating systems, routing, switching, data privacy, security and telecommunication systems.
  • Working knowledge of network services availability, performance, and security is required. Intermediate level desktop computer software experience is necessary, including skills in Microsoft Office.
  • Understanding of point of sale and payment systems is preferred.
  • Working knowledge of commonly available tools, including, but not limited to, ARMT, Orion, NNMI and BSM is preferred.
  • This position requires excellent communication, interpersonal and customer service skills.
  • The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.
  • Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
  • Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
  • In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

 

Educational Requirements:

This position requires a Bachelor’s degree in Computer Science, information Technology, IT Engineering or related field or equivalent work experience.

 

Work Days:

Normal work days are Monday through Friday.  Occasional Saturdays and Sundays may be necessary.

 

Work Hours:

Normal work hours are 6:00 a.m. to 5:00 p.m.  Occasional overtime (more than forty hours per week) may be necessary.