Network Operations Analyst II in Scottsdale, AZ at Discount Tire Corporate Careers

Date Posted: 1/11/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Region:
  • Experience:
    Not Specified
  • Date Posted:
    1/11/2022

Job Description

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.

 

Under general supervision, the Network Operations Analyst II configures, monitors, and supports network services and infrastructure.

 

Essential Duties and Responsibilities:

• Research, diagnose and resolve Tier II network, circuit, telephony issues.

• Perform tracking and management of network events to resolution.

• Monitor, Install, configure, support, and maintain moderately complex network service devices, telecommunications and LAN/WAN hardware and software.

• Troubleshoot network access issues and implements network security policies and procedures.

• Work with vendors to escalate trouble tickets, determine Root Cause for outages and chronic issues

• Assist employees, vendors, or other customers by answering questions related to network operations procedures and services.

• Complete work in a timely and accurate manner while providing exceptional customer service.

• Conduct training and creates documentation for Service Desk and other support teams on new network hardware or services being rolled out to the enterprise.

• Follow Incident Management Procedures and assists with Customer Communication for High Priority issues affecting the enterprise.

• Provides reports and metrics on trending issues.

• Other duties as assigned

Job Requirements

Qualifications:

• This position requires a minimum of three years network operations experience.

• Proven knowledge of the following systems is necessary: network operating systems, network topologies, network hardware, routing, switching, data privacy, security, and telecommunication systems.

• Experience with Cisco Firepower Firewalls, Panorama, Palo Altos, Meraki. Creating, modifying, deleting of objects, address groups, security rules. Monitoring network traffic for troubleshooting issues. Experience with packet capture and Wireshark. Cisco Call Manager experience.

• Working knowledge of network services availability, performance, and security is required.

• Understanding of point of sale and payment systems is preferred.

• Working knowledge of commonly available tools, including Network Node Management (NNMi), ServiceNow

• The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.

• Excellent communication skills, customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.

• Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.

• In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

• Intermediate level desktop computer software experience is necessary, including skills in Microsoft Office

 

Educational Requirements:

Bachelor’s degree or equivalent work experience

CCNA or relevant technical certification preferred or equivalent work experience

 

Work Days:

Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary.

 

Work Hours:

Normal work hours are 6:00 a.m. to 5:00 p.m. Occasional overtime (more than forty hours per week) may be necessary via a rotating on call schedule.