Organizational Change Management Specialist in Scottsdale, AZ at Discount Tire Corporate Careers

Date Posted: 10/17/2020

Job Snapshot

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Job Description

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. As America’s largest independent tire retailer, specializing in tires & wheels, we have over 1,000 store locations and continue to grow every year. Our consistent growth over the last 60 years, the loyalty of our customers and passion of our people makes Discount Tire a great place to work.


We are currently looking for an OCM Specialist to join our Corporate Headquarters, in Scottsdale, Ariz. The individual in this role will be responsible for implementing the OCM discipline across the organization, while creating and facilitating OCM deliverables/activities, in direct support of assigned enterprise projects.


Essential Duties and Responsibilities:

  • Supports and executes OCM strategy, for assigned enterprise projects, ensuring full coordination with project plan and clearly defining dependencies, risks and critical paths.
  • Defines and measures success metrics and monitors project-based change progress.
  • Ensures content in support of enterprise projects and OCM initiatives is delivered on time and with exceptional quality standards.
  • Leads the analysis, design, and implementation of programs for OCM including leadership alignment, organizational readiness, change/business impact processes, and communication & training deliverables.
  • Coaches stakeholders to effectively manage change within their areas and increases visibility to risks and results.
  • Assesses the potential impact of change in people, process and technology to drive adoption.
  • Proactively supports a culture of problem identification and solving via OCM discipline.
  • Designs and develops stakeholder analysis, action plans and support materials.
  • Extracts insight from broad-based survey data and communication feedback loop(s) to assess organization’s willingness and ability to adopt required change.
  • Facilitates multi-department team interaction and collaboration.
  • Provides OCM best practice guidance and support to align with organization’s high-level goals.
  • Stays current on the latest industry technologies, trends and strategies.
  • Completes work in a timely and accurate manner, while providing exceptional customer service.
  • Other duties as assigned.

Job Requirements


  • Minimum five years of experience with Organizational Change Management, Management Consulting, Organizational Development or related field.
  • OCM project experience—case for change to sustainment—for at least three, large-scale change initiatives.
  • Proven project management, problem solving, people persuasion, negotiation and crisis management skills.
  • Proven experience providing OCM leadership for large scale multi-site organization.
  • Corporate training and retail business acumen.
  • Experience successfully collaborating with key areas such as training, communication, and project management, to meet established OCM goals.
  • Expert facilitation and negotiation skills.
  • Ability to think creatively and manage resistance.
  • Expert ability to communicate across all levels of the organization, present complex ideas concisely and clearly articulate technical ideas to a non-technical audience both verbally and in writing.
  • Demonstrated business acumen with knowledge and understanding of business issues, priorities, goals and strategy.
  • Advanced skills with Microsoft Office, including skills with Word, Excel, Project, and PowerPoint.
  • Proven collaboration, facilitation and negotiation skills.
  • Proven ability to multi-task and work successfully within strict deadlines while motivating others.
  • Able to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently.
  • Troubleshooting and organizational skills with a can-do attitude and the ability to adjust to changing requirements.
  • Proven customer service skills including the ability to manage and respond to different customer situations, while maintaining a positive and friendly attitude.
  • Maintaining confidentiality, treating others with respect and upholding company values.


Educational Requirements:

  • This position requires a bachelor’s degree in Business, Behavioral Economics, Communications / Marketing, Organizational Psychology or related field or equivalent work experience.
  • Master’s degree is preferred.


Work Days:

Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary.


Work Hours:

Normal work hours are 8 a.m. to 5 p.m. Occasional overtime (more than 40 hours per week) may be necessary.