Senior Communication Specialist in Scottsdale, AZ at Discount Tire Corporate Careers

Date Posted: 11/18/2021

Job Snapshot

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Job Description

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations. 


The Senior Communication Specialist develops, designs and executes comprehensive internal communication for delivery to both Corporate and Store employees. Plans content in support of Enterprise Resource Planning (ERP) projects and Organizational Change Management (OCM) initiatives 


Essential Duties and Responsibilities: 

  • Determines internal communication strategies. 
  • Gathers, researches, writes, edits and proofreads content for internal communication. 
  • Ensures internal communication accurately conveys information. 
  • Determines communication needs; collaborates with Subject Matter Experts and stakeholders. 
  • Ensures consistent messaging of the ERP Strategy and Business Process is conveyed. 
  • Ensures communication materials, including, but not limited to, training materials, project schedules, vendor/consultant templates and materials are delivered accurately and on time. 
  • Determines method, timing and medium of internal communications based on message and communication strategy. 
  • Determines OCM information flow and ensures accuracy between Knowledge Center and ERP/OCM communication initiatives. 
  • Ensures consistent use of Discount Tire style book, template and presentation requirements; ensures information is communicated to stakeholders. 
  • Gathers, reports and analyzes training data; creates metric models. 
  • Determines logistics and content for Project Stakeholder awareness events and other activities in collaboration with key stakeholders. 
  • Gathers information, compiles and analyzes Change Readiness and Change Impact Reports. 
  • Mentors, trains and coaches Communication Specialist I & II. 
  • Delivers high quality work, effectively and efficiently, through formal and informal channels; displays broad understanding of Company Culture and internal communication strategies. 
  • Stays current on the latest industry technologies, trends and communication strategies. 
  • Assists employees, vendors or other customers by answering questions related to ERP/OCM processes, procedures and Communication services. 
  • Completes work in a timely and accurate manner while providing exceptional customer service. 
  • Other duties as assigned. 

Job Requirements


  • This position requires a minimum of 5 years corporate communication experience; preferably in a large multi-site organization.  
  • Must have proven experience utilizing Company operational guidelines, practices, processes and culture.  
  • Requires excellent interpersonal and problem-solving skills.  
  • Demonstrated ability to communicate across all levels of the organization, present complex ideas concisely and clearly articulate ideas verbally and in writing is necessary.  
  • Proven ability to multi-task and work successfully within strict deadlines while motivating others is necessary.  
  • Expert writing and proofing skills with exceptional knowledge of grammar and punctuation is required.  
  • Proven expertise developing effective employee communication utilizing multiple communication platforms is needed.  
  • Proficiency with Microsoft Office, including skills with Word, Excel and PowerPoint is necessary.  
  • Demonstrated experience building relationships across the organization is crucial.  
  • In addition, troubleshooting, organizational and problem-solving skills with a can-do attitude and the ability to adjust to changing requirements are essential.  
  • Maintaining confidentiality, treating others with respect and upholding Company values is key. 


Educational Requirements: 

This position requires Bachelor's Degree in journalism, digital culture, communication or related field or equivalent work experience. 


Work Days: 

Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary. 


Work Hours: 

Normal work hours are 8:00 a.m. to 5:00 p.m. Additional hours may be necessary.