Senior OCM Specialist in Scottsdale, AZ at Discount Tire Corporate Careers

Date Posted: 4/20/2021

Job Snapshot

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Job Description

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for over 60 years and we are opening more locations every year.  We are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations. 


The Senior Organizational Change Management (OCM) Specialist implements Organizational Change Management (OCM) discipline across the organization. Creates and facilitates OCM deliverables/activities to provide direct support for assigned major programs.


Essential Duties and Responsibilities:

  • Supports, executes, and helps develop the OCM strategy and subsequent plan(s) for assigned major programs; ensures full coordination with project plan clearly defining dependencies, risks, and critical paths
  • Defines and measures success metrics; monitors project-based change progress
  • Anticipates and Improves organizational changes that come with large scale implementations, including the change management and communications interventions which may be necessitated by such changes
  • Ensures content in support of Enterprise projects and OCM initiatives are delivered on time, on budget and with exceptional quality standards
  • Leads the analysis, design, and implementation of programs for organizational change management, including leadership alignment, organizational readiness, business processes, and training deliverables
  • Coaches stakeholders to effectively increase their ability to manage change within their areas; increases visibility to risks and results
  • Assesses and helps shape the potential impact of change in the people, process, and technology areas of the organization
  • Manages Change activities, ensures quality, timeliness, and completeness all team deliverables
  • Proposes and implements proactive efforts to stimulate culture of problem identification and solving via OCM discipline; coaches key stakeholders and decision makers
  • Designs and develops stakeholder analysis, action plans and support materials
  • Investigates and catalyzes insight from broad-based survey data and communication feedback loop(s) to assess organization’s willingness and ability to adopt required change
  • Facilitates team interaction, enabling the Company to fast-track mobilization of employees into productive teams
  • Provides best practice guidance/support for prioritized OCM needs to ensure successful delivery of business results as it relates to the high-level goals established within the organization
  • Stays current on the latest industry technologies, trends, and communication strategies
  • Assists employees, vendors, or other customers by answering questions related to OCM processes, procedures, and Communication services
  • Completes work in a timely and accurate manner while providing exceptional customer service
  • Other duties as assigned

Job Requirements


  • This position requires a minimum of 5 years of experience with Organizational Change Management, or related field.
  • Change navigation experience for at least 1 large scale change initiatives is necessary.
  • Experience supporting creation and roll out of organization tool kit/discipline is required.
  • Proven ability lead change management activities in accordance to defined process and Company OCM methodology is necessary.
  • Proven project management, problem solving, people persuasion, negotiation and crisis management skills are imperative.
  • Proven experience providing OCM Leadership for large scale multi-site organizations is necessary.
  • Corporate training and education experience and retail business acumen is preferred.
  • Experience successfully collaborating across key training, communication, and change management teams to meet established OCM goals is crucial.
  • Strong ability to facilitate discussions and negotiate mutually beneficial solutions is vital.
  • Demonstrated ability to think creatively and manage resistance is necessary.
  • Expert ability to communicate across all levels of the organization, present complex ideas concisely and clearly articulate technical ideas to a non-technical audience both verbally and in writing is necessary.
  • Demonstrated business acumen with knowledge and understanding of business issues, priorities, goals, and strategy is necessary.
  • Advanced skills with Microsoft office, including skills with Word, Excel, Project, Visio, and PowerPoint are necessary.
  • Proven collaboration, facilitation and negotiation skills are required.
  • Proven ability to provide and recommend innovative ideas with the skill to align projects and Company strategy is vital.
  • Proven ability to multi-task and work successfully within strict deadlines while motivating others is necessary.
  • Able to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently is essential.
  • In addition, troubleshooting and organizational skills with a can-do attitude and the ability to adjust to changing requirements are needed.
  • Proven customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is crucial.
  • Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.


Educational Requirements:

This position requires Bachelor's Degree in Organizational Change Management, Behavioral Economics, Communication, Organizational Psychology or related field or equivalent work experience. Master’s degree is preferred.


Work Days:

Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary.


Work Hours:

Normal work hours are 8:00 a.m. to 5:00 p.m. Additional hours may be necessary.