Software Engineer II - ServiceNow in Scottsdale, AZ at Discount Tire Corporate Careers

Date Posted: 2/28/2021

Job Snapshot

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Job Description

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a Company that promotes from within, both in our retail and corporate operations.  


Under general supervision, the Software Engineer II bridges the creative and technical aspects of web development to technically enable user interface (UI) and user experience (UX) designs. Works across a variety of platforms, frameworks and front-end technologies. Develops websites, online applications, integrates code with additional systems, resolves code errors and introduces new technologies and solutions. Work with other software engineers to conceive research, design and implement new website functionality and maintain existing website code.


Essential Duties and Responsibilities:

  • Develop application code and layouts according to Company guidelines
  • Works with stakeholders to determine application and reporting needs, develops and designs appropriate applications and reports.
  • Review requirements to understand audience, usability and design requirements
  • Participate in project planning and solutioning design with technical, business and project leaders, planning and discussing the specifics of projects, new technologies and deadlines
  • Update existing application content, creates new features that follow existing standards; makes some modifications to existing developed code
  • Develop interfaces that are usable, intuitive and esthetically pleasing
  • Develop features with a concern for accessibility and multi-browser/multi-device compatibility
  • Perform UX research for both validating a design as well as understanding new initiatives
  • Produce user flows, prototypes, UI specifications and final design deliverables
  • Ensure user requirements align with business requirements
  • Coordinate, develop and facilitate usability tests applying user-centered design principles, human factors, usability heuristics and methodologies and industry best practices and standards
  • Document design standards for UI / UX
  • Ensure graphic design is consistent with Company branding guidelines
  • Collaborate with stakeholders to ensure business requirements are met
  • Mentor Software Engineer I
  • Stay current on the latest industry technologies, trends and strategies. Researches new functionality.
  • Assist employees, vendors and customers by answering questions related to UI / UX application development
  • Complete work in a timely and accurate manner while providing exceptional customer service
  • Identifies ITSM application and reporting needs in collaboration with stakeholders; develops appropriate applications and reports
  • Researches, analyzes and develops new applications and new modules to establish an information hierarchy; implements new applications to meet customer specifications
  • Identifies, configures, tests and troubleshoots problems, performs root cause analysis, and provides critical thinking toward long term technical solutions
  • Performs technical implementation of negotiated Service Level Agreements (SLAs), notifications and reports
  • Develops integration components
  • Develops Service Catalog items, variables and workflows
  • Develops technical documentation
  • Assists employees, vendors or other customers by answering questions related to ITSM processes, procedures and services
  • Trains new ServiceNow stakeholders.
  • Other duties as assigned

Job Requirements


  • This position requires a minimum of 3 years web development experience, including UI / UX experience.
  • A minimum of three years ServiceNow experience required
  • Must have proven experience with JavaScript and CSS. PHP or similar programming, server-side experience and competency with basic database transactions is required.
  • Demonstrated experience with web applications, network protocols and email is required.
  • Understanding of enterprise IT architecture is preferred.
  • Expertise with Javascript, Jelly, Angular, XML, Web Services, HTML5 and CSS3 experience is necessary.
  • Experience with cross-browser, cross-platform and/or cross-device compatibility is required.
  • Knowledge of responsive design concepts is required.
  • Demonstrated ability to quickly iterate through multiple concepts, designs and layouts, effectively incorporating feedback from multiple disciplines then refining then for improved usability and appearance is essential.
  • An understanding of agile development ideas: scrum; test/behavior-driven development; code-evaluate-iterate is beneficial.
  • Ability to communicate with upper management
  • Ability to work independently and in a team is vital.
  • Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential.
  • Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.
  • Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
  • In addition, organizational and problem solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
  • Corporate and retail experience preferred
  • ITIL Foundation Level certification preferred. Prefer ServiceNow System Administrator Certification. Prefer understanding of enterprise IT architecture.


Educational Requirements:

  • This position requires a Bachelor’s degree in Computer Science, information Technology, IT Software Engineering or related technical field or equivalent work experience.
  • ServiceNow Administrator Certification is required.


Work Days:

Normal work days are Monday through Friday.  Occasional Saturdays and Sundays may be necessary.


Work Hours:

Normal work hours are 6:00 a.m. to 5:00 p.m. Additional hours may be necessary.