IT Asset Specialist II (RITM0460059)

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations. 

Under general supervision, the Asset Specialist II is responsible for supporting the implementation, optimization, and governance of the lifecycle of IT Assets in the environment, with a focus on IT Applications and their related infrastructure components.

Essential Duties and Responsibilities:

• Support IT Asset Management Lifecycle using ITIL methodology and ServiceNow workflows.
• Support deployment and implementation of policies and procedures for inventory control, tracking, and reporting on IT assets throughout their lifecycle.
• Make recommendations for optimizing IT Assets to achieve full efficiency and validate Return On Investment (ROI) and Total Cost of Ownership (TCO).
• Execute Hardware and Software Asset Management, including Audits, Systemic and Physical inventories, Monthly Reports and Forecasting.
• Track and maintain hardware assets, software licenses, warranties, maintenance agreements, and vendor contracts related to IT Assets.
• Research industry best practices and compare against the organizations practices establishing benchmarks for managing IT assets.
• Effectively communicate asset management strategies to team members and stakeholders in a timely and clear fashion.
• Deliver reporting requirements related to Finance and Operational requests, including operating metrics, weekly and monthly key performance Indicators.
• Provide trend analysis and make recommendations for Asset Management and Service Management process improvements.
• Procurement of IT Assets, including PO Tracking and working closing with IT Warehouse Operations team.
• Complete work in a timely manner while providing exceptional customer service to internal and external customers.
• Support various IT Projects and Project Coordination efforts.
• Other duties as assigned.
•  

Qualifications:

• This position requires a minimum of 3-5 years of Asset Management experience.
• Extensive knowledge of IT Hardware/Software/Mobile assets, including tracking, forecasting and refresh projects.
• Experience with ServiceNow, SAP & MS Office Suite
• Detail oriented, efficient, and focused on continuous improvement
• Excellent Communication skills, both orally and written
• Demonstrated capability to achieve results through influencing and collaboration with Internal IT Departments and Customers.
• Possess skills and experience in data analysis, charting and presenting business case reviews, using Excel, Visio and PowerPoint.
• Experience with Supply Chain and Vendor management
• Ability to work independently and in a team is vital.
• Ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential.
• Ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.
• Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
• Must have organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

Educational Requirements:

• This position requires a High School diploma or GED.
• Preferred- Associate’s degree, with additional college level Computer Science, Information Technology or related classes are beneficial.
• Preferred -Certified Software Asset Management (CSAM), Certified Hardware Asset Management Professional (CHAMP) and/or Certified IT Asset Manager (CITAM) preferred.
• Preferred ITIL Certification

Work Days:
Normal work days are Monday through Friday.  Occasional Saturdays and Sundays may be necessary.

Work Hours:
Normal work hours are 6:00 a.m. to 5:00 p.m.  Occasional overtime (more than forty hours per week) may be necessary.

Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

#LI-TA1

#LI-Hybrid

Essential Duties and Responsibilities:

• Contribute to the continued deployment and adoption of the IT Service Management platform (ServiceNow) and the related processes.
• Support deployment and implementation of policies and procedures for inventorying, tracking, and reporting on IT assets throughout their lifecycle.
• Explore opportunities and make recommendations for optimizing IT assets to achieve full efficiency and ROI from company resources.
• Conduct and report software asset reconciliation and audit activities on a timely basis, including financial, licensing, warranty, and maintenance/support contract information.
• Contribute to the continued deployment and maturity of processes and procedures for tracking and analyzing technical and financial data of software, hardware, and equipment from requisition through retirement.
• Track and maintain hardware assets, software licenses, warranties, maintenance agreements, and vendor contracts related to IT Assets.
• Perform inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support.
• Research industry best practices and compare against the organizations practices in order to establish benchmarks for managing IT assets.
• Effectively communicate asset management strategies to team members and stakeholders in a timely and clear fashion.
• Maintain consistent reporting of monthly operating metrics, including key service and data quality metrics
• Support reporting requirements related to Finance and Operational requests
• Provide regular and ad hoc reporting to management related to IT Asset lifecycle data
• Provide trend analysis and making recommendations for Asset Management and Service Management process improvements Complete work in a timely and accurate manner while providing exceptional customer service
• Other duties as assigned

Qualifications:

• This position requires a minimum of 3 years of asset management experience
• Lifecycle knowledge of IT hardware/software assets
• Experience with ServiceNow, Flexera, and/or BDNA preferred.
• Broad technical IT knowledge and awareness of industry trends
• Excellent Communication skills, both orally and written
• Demonstrated capability to achieve results through influencing and collaboration
• Possess skills and experience in data analysis methodologies
• Knowledge of supply chain management
• Certified Software Asset Management (CSAM), Certified Hardware Asset management Professional (CHAMP) and/or Certified IT Asset Manager (CITAM) preferred.
• Ability to work independently and in a team is vital.
• Ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential.
• Ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.
• Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
• In addition, organizational and problem solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

Educational Requirements:

• This position requires a High School diploma or GED.
• Associate degree is preferred.
• Additional college level Computer Science, Information Technology or related classes are beneficial.

Work Days:

Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary

Work Hours:

Normal work hours are 6:00 a.m. to 5:00 p.m. Occasional overtime (more than forty hours per week) may be necessary.