Business Systems Analyst I

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.

Under general supervision, the Business Systems Analyst I assists in analyzing software requirements, procedures and problems to automate new or enhance existing software applications/systems.

Essential Duties and Responsibilities:

• Write business and technical requirements based on customers' needs under the guidance of more experienced Functional Analysts.
• Participate in Quality Assurance peer reviews of requirement and specification documents.
• Electronically enter and track customer requests within the Company's tracking systems.
• Aid the User Documentation Team and/or senior department members in preparing, distributing and maintaining customer and troubleshooting documentation for applications.
• Adhere to established timelines, Remedy ticket guidelines and procedures for delivering quality solutions which are defect-free, meet Company and departmental standards and customer requirements.
• Analyze third party products and provides recommendations to various Company personnel.
• Facilitate meetings, conference calls and assists with training customers as needed.
• Act as escalation point for basic Help Desk support calls.
• Complete work in a timely and accurate manner while providing exceptional customer service.
• Other duties as assigned.

Qualifications:

• This position requires a minimum of one year of business analysis experience.
• Familiarity with enterprise software, data movement and API frameworks is a plus.
• Excellent writing skills are required.
• Intermediate level computer experience, including skills in Microsoft Word and Excel, is necessary.
• This position requires excellent communication, organizational, customer service and problem solving skills.
• Ability to work independently and in a team is vital. Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential. Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.
• Maintaining confidentiality, treating others with respect and upholding Company values are key attributes. In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

Educational Requirements:

Bachelor's degree or equivalent experience is required.

Work Days:

Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary.

Work Hours:

Normal work hours are 6:00 a.m. to 5:00 p.m. Occasional overtime (more than forty hours per week) may be necessary.

Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.