Organizational Change Management Specialist in Scottsdale at Discount Tire Corporate Careers

Date Posted: 2/8/2018

Job Snapshot

Job Description

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for over 55 years and we are opening more locations every year. We are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.

We are currently looking for an OCM Specialist to join our Corporate Headquarters in North Scottsdale, Arizona. The individual in this role will be responsible for creating and facilitating OCM deliverables/activities to provide direct support for assigned major programs.

Essential Duties and Responsibilities:

  • Supports and executes OCM strategy and subsequent plan(s) for assigned major programs: ensures full coordination with project plan clearly defining dependencies, risks and critical paths.
  • Defines and measures success metrics; monitors project based change progress.
  • Plans for and anticipates organizational changes that come with large scale implementations, including the change management and communications interventions which may be necessitated by such changes.
  • Ensures content in support of Enterprise projects and OCM initiatives are delivered on time, on budget and with exceptional quality standards.
  • Leads the analysis, design and implementation of programs for organizational change management, including leadership alignment, organizational readiness, business processes, and training deliverables.
  • Coaches stakeholders to effectively increase their ability to manage change within their areas; increases visibility to risks and results.
  • Assesses the potential impact of change in the people, process and technology areas of the organization.
  • Manages Change activities, ensures quality, timeliness and completeness all team deliverables.
  • Guides proactive effort to stimulate culture of problem identification and solving via OCM discipline; coaches key stakeholders and decision makers.
  • Designs and develops stakeholder analysis, action plans and support materials.
  • Extracts insight from broad-based survey data and communication feedback loop(s) to assess organization's willingness and ability to adopt required change.
  • Facilitates team interaction, enabling the Company to fast-track mobilization of employees into productive teams.
  • Provides best practice guidance/support for prioritized OCM needs to ensure successful delivery of business results as it relates to the high level goals established within the organization.
  • Stays current on the latest industry technologies, trends and communication strategies.
  • Assists employees, vendors or other customers by answering questions related to OCM processes, procedures and Communication services.
  • Completes work in a timely and accurate manner while providing exceptional customer service.
  • Other duties as assigned.


  • This position requires a minimum of three (3) years' experience with Organizational Change Management, or related field.
  • Experience supporting organization change management methodology/discipline is required.
  • Proven ability support change management activities in accordance to defined process and Company OCM methodology is necessary.
  • Proven project management, problem solving, people persuasion, negotiation and crisis management skills are imperative.
  • Experience successfully collaborating across key training, communication, and change management teams to meet established OCM goals is crucial.
  • Strong ability to facilitate discussions and negotiate mutually beneficial solutions is vital.
  • Demonstrated ability to think creatively and manage resistance is necessary.
  • Ability to communicate across all levels of the organization, present complex ideas concisely and clearly articulate technical ideas to a non-technical audience both verbally and in writing is necessary.
  • Demonstrated business acumen with knowledge and understanding of business issues, priorities, goals and strategy is necessary.
  • Proven collaboration, facilitation and negotiation skills are required.
  • Proven ability to provide and recommend innovative ideas with the skill to align projects with Company strategy is vital.
  • Able to work efficiently and accurately under pressure, meet deadlines, deliver within an integrated team, present a professional demeanor and work well independently is essential.
  • In addition, troubleshooting and organizational skills with a can-do attitude and the ability to adjust to changing requirements are needed.
  • Proven customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is crucial.
  • Advanced skills with Microsoft office, including Word, Excel, Project, Visio and PowerPoint are necessary.
  • Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.

Educational Requirements:

  • This position requires a Bachelor's Degree in Organizational Change Management, Behavioral Economics, Communication, Organizational Psychology or related field or equivalent work experience.
  • Master's degree is preferred.

Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary. Normal work hours are 8:00 a.m. to 5:00 p.m. Occasional overtime (more than forty hours per week) may be necessary.

The starting wage is dependent upon experience. Remarkable benefits available after 90 days of employment. Local candidates only please. No staffing agencies.