Senior Learning Management System Administrator

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.

Under minimal supervision, the Senior Learning Management System (LMS) Administrator who will be responsible for the day-to-day operation, configuration, testing, maintenance, and delivery of learning technologies.

Essential Duties and Responsibilities:

• Configure, customize, and test the learning system to include system settings, user management, permissions, automated workflows, course assignments, integrations with other systems, and reporting.
• Upload, test, maintain, and audit learning content and integrations to include self-paced modules, videos, documents, programs, and other assets.
• Maintain integrations and data feeds between the LMS and other organizational systems.
• Research, configure, and test system enhancements and vendor updates.
• Conduct regular audits to ensure data accuracy and integrity across organizational systems, as well as ensuring compliance with privacy regulations.
• Collaborate with corporate learning team on how to best deliver learning assets in the system by making recommendations for packaging content that ensures the best learner experience.
• Participate in strategic planning for continued expansion and development of system capabilities.
• Collaborate with stakeholders to gather and document business requirements to identify needed functionality and system enhancements for delivery of innovative solutions.
• Work with vendors on complex learning system requirements and issues.
• Troubleshoot and resolve complex customer and vendor-related system issues to include error messages, login difficulties, data issues, and process failures.
• Conduct root cause analysis on system issues to identify and implement appropriate solutions.
• Develop and provide training to system admins to ensure individuals understand how to effectively use the learning system.
• Be a trusted expert on learning system functionality to assist employees, vendors, and other customers by answering questions related to complex learning system processes, procedures, and services.
• Stays current on the latest industry technologies, trends, and strategies.
• Mentor, coach, and train LMS Administrator I and II.
• Continually evaluate processes to look for opportunities to implement efficiencies and eliminate manual processes.
• Complete work in a timely and accurate manner, while providing exceptional customer service and support.
• Other duties as assigned.

Qualifications:

• This position requires a minimum of five years progressive experience in administering a Learning Management System (LMS) to include out-of-the-box features and customization capabilities.
• Demonstrated proficiency with system integrations, SCORM, and AICC is required.
• Experience with SuccessFactors Learning or Skillsoft Percipio is preferred.
• Proven ability in packaging learning to provide the best learner experience is required.
• Possess strong organizational, analytical, and problem-solving skills with the ability to troubleshoot issues, adjust to changing requirements, and implement effective solutions is essential.
• Skilled in managing project delivery timelines, meeting deadlines, and establishing and communicating clear expectations for stakeholders.
• Demonstrated ability to communicate and present information in a concise and easily comprehensible manner, both verbally and written, across all levels of the organization.
• Ability to work efficiently under pressure, work well independently, and in a team is vital.
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint is required.
• Understanding of instructional design principles and adult learning theory are preferred.
• Experience in delivering projects using Agile/Scrum methodologies.
• Above all, treating others with respect and upholding Discount Tire's core values.

Educational Requirements:

This position requires a Bachelor's degree in information technology, business, a related field, or equivalent experience.

Work Days:

Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary.

Work Hours:

Normal work hours are 8:00 a.m. to 5:00 p.m. Additional hours may be necessary.

Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

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