Senior UX Specialist in Scottsdale, AZ at Discount Tire Corporate Careers

Date Posted: 7/13/2018

Job Snapshot

Job Description

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 55 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations. 

 

The Senior UX Specialist, under general supervision, evaluates existing Omni Channel Business systems and provides solutions to optimize user / customer experience.  The Specialist also ensures the quality of Omni Channel applications.to achieve business goals.

 

Essential Duties and Responsibilities:

  • Documents and analyzes business defects, clarifies scope, objectives; summarizes findings; proposes improvements to stakeholders
  • Aligns functional requirements and designs to support Omni Channel projects; collaborates with stakeholders to understand and align with technical requirements
  • Documents User Experience Design stories to assist in the creation of high fidelity prototype
  • Ensures requirements related to design and user experience are documented, actionable, measurable, testable and related to identified business needs or opportunities in collaboration with stakeholders
  • Proactively works to resolve issues among teams; recognizes and articulates the trade-offs, risks and advantages of solutions;
  • Stays current on the latest industry technologies, trends and strategies.
  • Delivers education / information to internal and external stakeholders regarding capabilities.
  • Serve as business liaison to technical teams.
  • Mentors, coaches and trains Specialists I and II.
  • Assists employees, vendors or other customers by answering questions related to Omni Channel business processes and procedures.
  • Completes work in a timely and accurate manner while providing exceptional customer service.
  • Other duties as assigned.

Job Requirements

Qualifications:

  • This position requires a minimum 5 years information technology, business analysis or related experience. Previous experience with Retail Systems required.
  • SAP / Hybris experience preferred.
  • Progressive experience leading or facilitating projects teams is required.
  • Expert analytical and product management skills required, including a thorough understanding of interpreting customer business needs and translating into application and functional requirements.
  • Expert ability using enterprise-wide requirements definition and management systems and methodologies is needed.
  • Expertise with Agile delivery methods and actively managing a backlog is required.
  • Proficiency with Microsoft office, including skills with Word and Excel is necessary.
  • Progressive experience managing professional services engagements and working with internal shared services to build project scope, metrics and manage performance to metrics is necessary.
  • Expert ability to communicate across all levels of the organization, present complex ideas concisely and clearly articulate technical ideas to a non-technical audience both verbally and in writing is necessary.
  • Ability to actively engage in multiple initiatives simultaneously is necessary.
  • Ability to identify complex problems, review information to develop and evaluate options then implement solutions is essential.
  • Able to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently is essential.
  • In addition troubleshooting and organizational skills with a can-do attitude and the ability to adjust to changing requirements are essential.
  • Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is essential. 
  • Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.

 

Educational Requirements:

Bachelor degree in project management, systems analysis or a related study, or equivalent experience is required.

 

Work Days:

Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary.

 

Work Hours:

Normal work hours are 8:00 a.m. to 5:00 p.m. Additional hours may be necessary.