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Senior Workforce Management (WFM) Analyst in Scottsdale, AZ at Discount Tire Corporate Careers

Date Posted: 5/23/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Region:
  • Experience:
    Not Specified
  • Date Posted:
    5/23/2019

Job Description

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 55 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.

 

The Senior WFM Analyst supports the day-to-day operation of the workforce management (WFM) product suite, including the field labor model, volume and labor forecasting, advanced scheduling, timekeeping, absence management, and analytics. Provides real-time solutions to address staffing needs and concerns. Collaborates with field leadership and other stakeholders to interpret, present, and consult on data results; provides recommendations to improve WFM planning and decisions.

 

Essential Duties and Responsibilities:

  • Responds to complex/ escalated WFM related field inquiries, determines root cause to identify potential gaps in processes or documentation, and recommends suitable solutions. Promotes WFM application functionality to support regional staffing/ scheduling needs and optimize return on investment (ROI).
  • Obtains feedback from field leadership into the accuracy of labor models; collaborates with internal business partners to create, apply, and validate accuracy of labor standards as well as weekly sales volume and labor forecasts.
  • Ensures that store-specific configuration components are updated and maintained in WFM applications; collaborates with cross-functional business partners to validate and ensure reasonableness of applied configurations.
  • Designs, creates, and maintains reports and dashboards within analytical tools to effectively track key performance indicators and measure historical trends.
  • Analyzes and identifies trends, patterns, gaps and opportunities in labor data. Proactively communicates with region to provide dynamic solutions to discoveries in data.
  • Monitors and reports on nationwide trends and recommendations to optimize WFM plan/ strategy and improve forecasting, including, but not limited to trends in absenteeism, turnover and other events impacting staffing availability. Collaborates with cross-functional business partners to deliver quantifiable results.
  • Provides end user technical support; troubleshoots complex/ escalated system issues including error messages, login difficulties, access denials, data issues and process failures in collaboration with System Administrator.
  • Conducts routine gap analysis; reports on store key operational metrics and staffing concerns; provides recommendations to improve store adoption, accountability and mitigate risks. Identifies training opportunities.
  • Collaborates with Business Intelligence (BI) to develop and implement quality control measures to ensure the accuracy and validity of reporting data.
  • Develops ad-hoc reporting and summary data for Store Operations leadership and field teams.
  • Manages business requirements documentation; collaborates with IT to identify and implement new requirements.
  • Plans, coordinates, tests and implements system/ product enhancements and upgrades.
  • Partners with IT team as the business subject matter expert to provide functional guidance and written business requirements.
  • Stays current on the latest industry technologies, trends and strategies.
  • Assists employees, vendors or other customers by answering questions related to WFM processes, procedures and services
  • Completes work in a timely and accurate manner while providing exceptional customer service
  • Other duties as assigned.

Job Requirements

Qualifications:

  • This position requires a minimum of five years progressive workforce management and planning, store scheduling or related experience preferably in a retail environment.
  • Advanced analytical experience, coupled with an ability to comprehend ambiguous data, communicate findings, and propose recommendations is necessary.
  • Demonstrated ability to scrutinize data, identify and interpret complex trends, and develop and execute appropriate action plans based on discoveries.
  • Must demonstrate strong attention to detail. Advanced knowledge of data modeling, data evaluation, report building, and querying ability across multiple tools is required.
  • Demonstrated business acumen with knowledge and understanding of business issues, priorities, goals, and strategy is necessary.
  • Established knowledge of timekeeping, attendance, labor forecasting, and scheduling principles and processes is required.
  • Advanced experience with Kronos Workforce Central (WFC), Reflexis Workforce Management, or other leading workforce management software is required.
  • Progressive experience developing, managing and enhancing cross functional relationships with diverse functional areas, including Finance, Human Resources, Information Technology, and Operations is necessary.
  • Demonstrated ability to communicate complex, issues and solutions across all levels of the organization, present complex ideas concisely and clearly articulate ideas verbally and in writing is necessary.
  • The ability to influence colleagues, peers, and cross-functional teams is required.
  • Advanced proficiency with Microsoft Office, including Excel, PowerPoint, and Word. The ability to work successfully independently and within a team and serve as a trusted expert for assigned duties is necessary.
  • The ability to work efficiently under pressure, balance competing priorities, accurately meet deadlines, present a professional demeanor and work well independently is essential.
  • Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
  • In addition, organizational and problem solving skills, a can-do attitude, and the ability to adjust to changing requirements in a fast-paced, deadline-driven environment are essential. Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.

 

Educational Requirements:

Bachelor’s degree in Statistics, Accounting, Finance, Computer Science or Business or related field or 9 years of equivalent work experience is required.

 

Work Days:

Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary.

 

Work Hours:

Normal work hours are 8:00 a.m. to 5:00 p.m. Occasional overtime (more than forty hours per week) may be necessary.