Sales Agent
General Description:
Under immediate guidance, assists customers in finalizing the purchase process for tires, wheels, and accessories; ensures that the process is "Inviting, Easy, and Safe".
Essential Duties and Responsibilities:
Develops and maintains customer relationships utilizing basic Customer Experience Strategy (CES) concepts; engages customers in a friendly and professional manner to build trust and respect; delivers the "Unexpected Discount Tire Experience".
Provides answers to basic customer inquiries, including those related to passenger and touring vehicles; troubleshoots and diagnoses technical/product issues; escalates complex inquiries to the Sales Specialist.
Determines customer needs and expectations; empowers customer with the knowledge and tools necessary to "Select the Right Tire" for their needs and budget while ensuring that "Our first consideration is the Safety of the Customer".
Determines whether the customer prefers conducting business through the webpage, receiving a quote-to-purchase link (Q2P), or visiting a local store.
Validates product requirements such as sizing, fitment, and safety standards; ensures product recommendations align with industry & company safety standards.
Entrusted to provide customers with valid price match in order to complete the checkout process.
Meets business defined Key Performance Indicators (KPIs).
Assists employees or customer by answering questions related to Discount Tire processes, procedures, and services.
Completes work in a timely and accurate manner while providing exceptional customer service.
Other duties as assigned.
Qualifications:
Ability to communicate with customers over the phone is necessary. One-year sales related experience is preferred. Automotive, Tire industry or Discount Tire store experience is a plus. Basic understanding of products and services the Company offers is necessary. Basic understanding of CES lead action concepts. Ability to meet sales goals is necessary. Ability to build professional relationships with customers and cross functional teams. Must demonstrate strong attention to detail and data accuracy. This position requires excellent verbal and written communication skills; including attentive and active listening to identify and address the customer's needs. Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential. Basic level computer experience, including skills in Microsoft Word and Excel, is necessary. The ability to work successfully independently and within a team is necessary. The ability to work efficiently under pressure, accurately meet deadlines, present a professional demeanor and work well independently is essential. In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential. Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
Educational Requirements:
This position requires a high school diploma or GED.
Workdays:
Normal workdays are Monday through Saturday.
Work Hours:
Normal work hours are between 7:00 a.m. to 6:00 p.m. Monday through Friday and 7:00 a.m. to 5:00 p.m. on Saturday. Scheduled shifts are based on business needs. Schedules are subject to change.